Terms and Conditions

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.
1. Mail your returned item to:
Timeless Truth Cosmetics America Returns Department Po Box 1024 Prosper, TX 75078
2. Include in your package, your full name, address, phone number and e-mail and a signed letter stating the reason for your return.
3. Your refund will be processed upon receipt.TheĀ original shipping and handling that you paid on the order is not refundable.

Return Exceptions

Items cannot be returned if they are opened.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.

Return Exceptions
Items cannot be returned if they are opened.

Exchanges are not accepted

Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

We use the following carriers to deliver our orders:USPS, UPS, FedEx, DHL

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:Billing Address, Shipping Address, Email Address and Credit Card Information.
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Trademark Notice
Company names and logos and all related product and service names, design marks and slogans are the proprietary property of Company. All rights are reserved. Site visitors are not authorized to use any Company name or mark in any advertisement, publicity or in any other commercial manner without prior written consent of Company. All other trademarks appearing on the Site are the property of their respective owners.

Privacy Statement
Please review our Privacy Policy posted at each Site to understand our privacy practices for that Site. By using the Site, you also agree to the most-recent version of the Privacy Policy in effect at that Site. We may change the Privacy Policy at any time, and such changes will be reflected in the Privacy Policy posted on the Site or otherwise communicated to users of the Site.

Fraud Prevention
Company reserves the right to request further information from you to deter or investigate potential fraudulent transactions. This information may include, but is not limited to, a copy of the credit card statement that was used to complete the offers, in order to ensure a stolen credit card was not used. Company reserves the right to place any order on hold, for any reason, in order to investigate potentially fraudulent activity involving the Site. All decisions by Company regarding fraud or suspected fraud are binding and final.